About One Talk from Verizon One TalkSM from Verizon is a versatile, multiline phone solution for offices, remote work or a combination of both. Your mobile phone number is shared across multiple devices, giving you access to calls and business telephone features while on the go. One Talk delivers. The One Talk for Desktop app turns your. Apr 03, 2018 Verizon One Talk Portal Walk Through - Duration: 29:52. What’s New in Push to Talk Plus App from Verizon - Duration: 5:46. Verizon Business 1,712 views. We would like to show you a description here but the site won’t allow us.
Most businesses accept that there are trade-offs to having a dispersed, mobile workforce. But as a Verizon One Talk user, you know that collaboration and communication don’t have to suffer just because you (and your colleagues) are away from your desks.
The One Talk iOS mobile app is available on any Verizon business account in the domestic U.S. Users must be preauthorized or issued a Verizon One Talk telephone line by their business. The One Talk number can be added to as many as five different mobile devices using the One Talk mobile app. Operating system. One Talk seems to be the big product for this year. During our webcasts and meetings, they keep saying that it's 'Ready for prime-time.' If you look in both the Google Play Store and the Apple App store, the ratings are mostly negative reviews.
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What you may not know is that your One Talk subscription gives you much more than just simultaneous ring service. One Talk is loaded with features that can help you work more productively with your team and better serve your customers — especially if you’re using a Samsung Galaxy S9 with the new One Talk Enhanced Dialer.
Here are a few powerful Verizon One Talk features to take advantage of, if you aren’t already.
1. Hunt Group
If you’re a business with mobile sales or service people, the One Talk Hunt Group feature can play a vital role in customer service. With this feature, you can set and apply rules for passing incoming calls to the first available person — whether they are on a smartphone or at their desk. Mail butler apps to read receipts email for mac 2017.
For example, you can set your rules so that incoming calls ring every person in your Hunt Group simultaneously. The call will be connected to the first team member who answers.
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Or, you can specify that calls should be routed in a particular order so that if Team Member A doesn’t answer, the call tries ringing Team Member B, followed by Team Member C and so on until someone answers. You can also send incoming calls to the team member who has been idle the longest. Up to 20 individuals can be added within a group.
Using this feature means you no longer have to send all calls to a single team member or wait until you’re back in the office to receive and return calls. Hp photosmart 5510 mac software mac. Of course, if you want to designate a single team member as the on-call point of contact during certain hours, you can do that as well.
However you choose to use it, One Talk’s Hunt Group functionality can end the cycle of unanswered customer calls and make the customer experience more reliable and efficient.
2. Calling Line ID Delivery
Your service technicians and contractors may need to contact customers directly to let them know they’re on their way for a service appointment. But this can create a couple of issues.
For starters, many customers don’t answer the phone when they don’t recognize the number that’s calling. In the best case scenario, this forces the technician to leave a message and receive a call back. In the worst case, the needed communication doesn’t happen and the appointment has to be rescheduled.
The second issue is that, depending on your policies and communications workflow, you may not want customers to have their service tech’s personal cell number.
Calling Line ID Delivery enables you to designate a company phone number to appear on caller ID for all outbound calls. This protects not only your service people, but your customer experience by ensuring customers receive calls from a number they recognize, and surfacing the most appropriate number to call for future questions.
3. Extension Dialing
Verizon One Talk Application
One of the first office-centric conveniences remote workers miss is extension dialing. Punching in three numbers to reach a coworker is more streamlined than going through the same centralized gatekeepers as the general public.
Verizon One Talk enables users to set up two- to six-digit extensions that other One Talk users can use in lieu of the standard 10-digit phone number, even when they are on their mobile phone in the field. It’s a simple way to reclaim the casual convenience of in-office extension dialing.
4. Six-Way Conference
Anyone who’s worked on a large team knows that a simple phone call can often resolve a question much faster than an email thread. But getting several people on the phone spontaneously when you’re all working remotely is a bit of a challenge.
One Talk offers the ability to conference in up to six people so you can collaborate easily and efficiently, even when you’re not in the office. It’s a simple feature that can be powerful in practice — getting the right people together on the phone is often the difference between getting the job done or facing delays.
5. One Talk Enhanced Dialer for Galaxy S9 and S9+
One Talk is a powerful collaboration engine on any compatible smartphone, but it only gets better with the One Talk Enhanced Dialer on the Galaxy S9.
Galaxy S9 and S9+ users with One Talk can perform call transfers and place people on hold as easily as they would from a desk phone. For customer service and sales reps, this functionality is invaluable.
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Let’s say a representative who’s working from their mobile device is talking to a customer and determines the customer would be better served by a different department. Typically, that means the rep either has to give the customer that department’s phone number, give the department the customer’s phone number or conference the two parties together and silently remain on the call. Obviously, none of those options is ideal. With the One Talk Enhanced Dialer for the Galaxy S9, mobile reps can simply transfer the customer call to the correct department with an easy-to-access button, as they would from a desk phone.
Call move functionality on One Talk offers even more flexibility for your employees. Workers can easily move calls from their Galaxy S9 to another One Talk device, such as their desk phone. If they enter the office and need to continue the call or if they are on a call on the desk phone and need to head out of the office they won’t miss a beat. Moreover, they gain other advanced capabilities, including hold functionality, simple call forwarding management, and the ability to barge in on calls, a helpful feature for assistants and managers alike.
The Right Phone for Your Mobile Workforce
Of course, those aren’t the only reasons workers are turning to the Samsung Galaxy S9 and S9+. These smartphones are purpose-built for business productivity, especially when paired with Samsung DeX.
Workers who access sensitive company information on their devices will benefit from Samsung Knox, which delivers defense-grade security at both the hardware and software level. Workers can multitask using features like Multi-Window and App Pair, which enable side-by-side use of two apps. And when they do want to work on a larger screen, they can connect their device to a monitor, keyboard and mouse using Samsung DeX to power a desktop-like experience from their phone.
Dive Deeper Into One Talk’s Full Feature Set
One Talk affords you the ability to be as mobile as you need today and in the future, while cutting out the costs of a desk phone when it’s not needed. You can add those savings to the incremental daily efficiencies your workers gain by connecting with customers and each other more quickly and consistently. It amounts to a massive, positive shift in worker productivity and customer experience over time.
Download ourfree guide for more help choosing the best phone for your growing business. Then, explore how mobile workspace solutions can improve your teams’ productivity and collaboration, while reducing your overhead costs.
If you can't complete the One Talk Desktop app setup, please check the following:
Maximum number of devices error
One Talk Desktop app displays a 'Too many active SPC_METOKENs' error when you reach the maximum of 5 devices using the One Talk Mobile or Desktop app for that specific One Talk phone number.
If the maximum number of devices has been reached, you must de-authorize 1 or more devices using the One Talk Admin portal or the One Talk mobile app. Deleting the One Talk Mobile or Desktop app from your device does not de-authorize the device, even though the app can’t be used unless set up again.
Contact you administrator if you're having problems de-authorizing a device.
One Talk Desktop app can't complete the setup process
Maximum number of devices error
One Talk Desktop app displays a 'Too many active SPC_METOKENs' error when you reach the maximum of 5 devices using the One Talk Mobile or Desktop app for that specific One Talk phone number.
If the maximum number of devices has been reached, you must de-authorize 1 or more devices using the One Talk Admin portal or the One Talk mobile app. Deleting the One Talk Mobile or Desktop app from your device does not de-authorize the device, even though the app can’t be used unless set up again.
Contact you administrator if you're having problems de-authorizing a device.
One Talk Desktop app can't complete the setup process
- Check your connectivity
The One Talk Desktop app requires either a 4G LTE, or broadband internet connection using a CAT 5 or CAT 6 cable or Wi-Fi. Your devices must be connected to the internet before starting the setup process. - Protocols and ports
Check with your IT administrator or office manager if there are any security firewalls. One Talk requires the following protocols and ports so that your devices have full functionality:
Device Configuration/Authentication
- Protocol: https
- Port: 444
911 Feature Provisioning
- Protocol: https
- Port: 443
Signaling
- Protocol: SIPTLS
- Port: 443 and 5061
Media (voice/video)
- Protocol: SRTP
- Port: any
Messaging
One Talk Verizon Phones
- Protocol: IMAP
- Port: 993